Complaints

A complaint about the Diocesan Board of Finance or a member of its staff

The Diocesan Office is committed to serving the whole Diocese, where we fall short of the high standards we set for ourselves we are committed to understanding what has gone wrong and putting things right for the aggreived person; we will also learn from the situation and strive to do better next time. You can find our complaints policy and procedure here

A complaint about Clergy

Clergy are expected to work to high standards of professionalism and integrity. Sadly there are sometimes occasions when they may fail to meet this high standard and you may be unappy with their behaviour. In the first instance, it is usually best to try and address concerns with the priest directly. If this does not work, or you don't feel happy to do this, then the rural dean or archdeacon may be able to help resolve matters.  

If these informal routes are unsuccessful, there is a formal complaint mechanism, which involves making a complaint under the Clergy Discipline Measure (CDM). The Church of England website has details of how to make a complaint. For information on ongoing matters involving clergy in this diocese, click here.

A complaint about Safeguarding

The Bishop wants to support people who feel genuinely aggrieved to make a complaint, and will ensure that all complaints are taken seriously and are handled fairly and promptly. All information about a complaint will be treated in the strictest confidence. You can find our Safeguarding Complaints Policy here, to make a complaint please email our Diocesan Safeguarding Adviser.